FAQ's

  • The Guildhouse will be well ventilated; please bring extra layers if appropriate. We also use air purifiers to maintain air quality so that windows and doors may be closed when required
  • We are now able to accept higher numbers of students but, to keep everyone safe, we have not yet returned to our pre-pandemic maximums, and we have maintained a degree of social distancing in our teaching spaces
  • We’ll be sanitising surfaces throughout the day; classrooms will be sanitised between classes
  • There are hand sanitisers on every floor and at entry and exits for your convenience
  • We are retaining the Perspex screening at our reception desk

 

  1. Please don’t come to the Guildhouse if you feel unwell or have COVID-19 symptoms
  2. Mask wearing is optional
  3. Please use the hand sanitiser provided when entering the building and during your stay
  4. Students in exercise classes should bring their own mat and headrest, and use the hooks in the classroom for their belongings

The Percival Guildhouse is open for a whole academic year, comprising three academic terms, Autumn, Spring and Summer.

During Autumn term, enrolment is open to all current and prospective students from approximately the first week in August. It is on a ‘first come, first served’ basis, and, due to the capacity of our rooms, places are limited. It is advised that enrolment forms are posted through our letter box promptly to secure places on popular courses.  Postal enrolment will be processed before PGH opens for enrolment by phone or in person.

Spring and Summer terms differ from Autumn. For current students, a two week grace period is given for re-enrolment. If re-enrolment has not occurred within this period enrolments will be opened to the community for spaces to be filled.

Once an enrolment form has been completed for any term, we do not require subsequent forms in that academic year. If any changes to your details occur, you can either update your records online, inform the office staff on 01788 542467 or pop in to see us during our term-time opening hours.

 

The Percival Guildhouse complies with the General Data Protection Regulations to keep all our students’ data confidential. All students will need to read and agree to our Privacy Policy. This can be done online in your Percival Guildhouse records or you can sign the declaration on the enrolment form ensuring you are aware of how your data is going to be used.

This declaration can be found below:

Declaration

I declare that the information I have given is correct and I will advise the PGH of any changes. I consent to the PGH using my data for:

· Administrative Purposes – to contact you regarding PGH.

· Statistical Purposes – to manage the curriculum and inform decision making.

· Brochure Distribution – to contact you when new brochures are available.

You can view the full Privacy Policy here or by clicking the Privacy Policy button in your Percival Guildhouse online record.

Course fees are non-refundable except in the following circumstances:

  • Class closed due to low numbers
  • Medical reasons – prompt notification required
  • Moving out of the area
  • Unsuitability of the class providing the request is made to the office immediately after the first meeting.

Other than in the cases of class closure or unsuitability of the class an administrative charge of £10 will be made together with a deduction of any sessions to date whether the student has attended or not.

Please note: No refunds will be given under any circumstances for Dayschools, short courses, visits or classes running on low numbers unless your place can be filled by another student, when a £10 administration charge will be made.

Yes. Fee remission is available for students who are in receipt of one of the following means tested benefits:

1. Job Seekers Allowance

2. Working Tax Credit

3. Housing Benefit/ Council Tax Benefit

4. Income Support

5. Employment and Support Allowance (income based)

6. Universal Credit

7. Pension Credit
8.
 Unwaged dependent on one of the above categories

Students will need to provide evidence of being in receipt of benefits. It is essential that you send a photocopy of the documentary evidence of your entitlement to benefit. An enrolment cannot be accepted without this documentation if you are claiming fee remission. 

PLEASE NOTE:  Fee remission is not available for over 65’s unless they are in receipt of means tested benefits.

Unfortunately, we cannot accept payment by credit card. We do however, accept debit cards, cheques, cash and PGH gift vouchers.

Yes! Our wonderful admin team will guide you through a quick and simple process over the phone. For new students a short enrolment form is completed to ensure details are correct.

At The Percival Guildhouse we have limited wheelchair access and facilities.

The building is Grade II listed and has been designed on multiple levels with steps between the levels. Rear and front entries are accessible via a ramp. An internal lift provides access to our upper floors. 

Within the physical constraints of the premises, PGH will seek to make its services  available to as wide a range of people as is practically possible. We like to welcome everyone to The Percival Guildhouse and understand that everyone is different. We will do what we can to provide an inclusive and accessible environment for all.

In order to help plan and judge whether our facilities are appropriate for you, please contact a member of the PGH team on 01788 542467 or contact@percival-guildhouse.co.uk or chat to us in person! 

Payments can be made by post, on the telephone or in person. We accept debit cards, cheques, cash and PGH gift vouchers.

We are happy to accept spread payments for full length courses if you are paying by cheque. Simply send us two cheques, one present dated and one post dated (for November, February or May, depending on the term) with each cheque for half of the total fees.

This facility is not available for short courses or Dayschools.

Please send all cheques with your enrolment form or letter. (Cheques payable to The Percival Guildhouse).

Yes, but this is subject to circumstances. If you enrol by post and include a stamped addressed envelope with your enrolment, a receipt will be posted to you. If you do not include a stamped addressed envelope, or if you enrol by phone, your receipt will held in the class register and given to you by your tutor at your first class. If you enrol in person, a receipt will be given to you when you pay. 

 

No matter which method you use to enrol, if you access your Percival Guildhouse records online, you will see confirmation of your course details and a receipt number in your record as soon as your enrolment has been processed.

 

Course outlines/syllabuses are available online. Click a course on the Courses page for details. They are intended to present a general statement of the topics to be covered and the order in which they are to be presented. It will be appreciated that successful learning outcomes are affected by the prior knowledge of the group and by individual interests and expertise. Some variation in the time given to particular topics, and the precise order in which they are presented, is therefore to be expected.

Just click the Members Login button on the home page of this website. Then use your unique membership number and password  to log in to your PGH Student Account. Contact us if you do not know your membership number or password.

Once you have logged in, please change your password to keep your account protected. If you would like more information, there are some short videos in the Latest News section of this website which explain more about your online account. You can access your account on any device but it is easiest from a personal computer or laptop. If you log in on your phone, switch to desktop view for the best experience.

If you have any problems, just email us at contact@percival-guildhouse.co.uk and we will help you.

 

No, it’s your choice; you can access your records online if you want to, but you don’t have to.

We aim to provide the best service for you and we think an online account gives you added convenience. You can ensure your personal details are correct and you will always be able to check if you have been enrolled on the course of your choice. If you tick the box to confirm that you agree with our privacy policy, we will never have to chase you for a signature on your enrolment form!

Most courses take place at The Percival Guildhouse; some of our courses may take place at an outside venue. This will be clearly stated in the brochure.

All enrolment takes place at The Percival Guildhouse.

The Percival Guildhouse is always looking for volunteers. One of our critical positions is the role of an evening steward to keep the office open in the evenings. Please go to the ‘Volunteering’ section under the ‘Volunteer/Work for us’ tab for more information.

The Percival Guildhouse offers individuals the opportunity of giving the gift of education to a loved one through the use of a PGH gift voucher. Gift vouchers can only be used as payment for a PGH course, dayschool or summer school.

If you would like to purchase a gift voucher, please call 01788 542467 or pop in to the office where a member of the team will be able to assist you. Gift vouchers can be of any denomination.

To redeem a gift voucher, please clearly state when you enrol that you are in receipt of a gift voucher. If the value of your gift voucher is more than the cost of the course you want to join, any balance remains on the gift voucher and can be used towards another course, dayschool or summer school in the future.

For more information please click here.

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At The Percival Guildhouse we have a selection of 8 rooms available for hire. For more information, please click the Room Hire’ section or give us a call on 01788 542467.

Please note: Room hire is dependent on the current academic timetable and therefore some rooms may not be available on enquiry.

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